FAQs

Frequently Asked Questions

Orders

How do I place an order?
Browse our collection, select your preferred cap, and click 'Add to Cart'. Proceed to checkout to complete your purchase securely.

Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately if you need to make changes.

Shipping

How long does delivery take?
Standard delivery within Pakistan takes 3–7 business days. International orders may take 7–14 business days.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain threshold. Check our Delivery Information page for current details.

Returns

What is your return policy?
We accept returns within 7 days of delivery for unused items in original condition. Visit our Returns & Exchanges page for full details.

Products

Are your caps one-size-fits-all?
Most of our caps feature adjustable straps to fit a wide range of head sizes. Size details are listed on each product page.

How do I care for my Aurex cap?
We recommend spot cleaning with a damp cloth. Avoid machine washing to preserve the premium finish and structure.