Returns & Exchanges
Returns & Exchanges
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Policy
- Items must be returned within 7 days of delivery.
- Products must be in their original, unworn condition with all tags attached.
- Items that have been used, washed, or damaged by the customer are not eligible for return.
Exchange Policy
We offer exchanges for a different size or style, subject to availability. Please contact us within 7 days of receiving your order to initiate an exchange.
How to Initiate a Return or Exchange
- Email us at support@aurexcaps.com with your order number and reason for return.
- Our team will respond within 24–48 hours with further instructions.
- Pack the item securely and ship it back using the provided details.
- Once received and inspected, your refund or exchange will be processed within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error.